Heavy Duty Warranty

 

LIFETIME WARRANTY

Fleet Engineers, A Division of Tramec Sloan, extends a conditional Lifetime Warranty to the original purchaser on Save-A-Load products.  All products are warrantied to be free from defects of material and workmanship for the life of the product. The Lifetime Warranty covers normal use only and does not apply to hydraulic system failures (discussed separately below) or any products that are misused, improperly installed, modified, repaired or otherwise abused, which will be determined at the sole discretion of Fleet Engineers.  Fleet Engineers makes no other warranties, implied or expressed, including any warranties of fitness for a particular purpose or merchantability. The sole remedy for a breach of the above-stated warranty shall be the replacement of components found to be defective.  Customer replaceable parts will be shipped F.O.B. Muskegon, MI.

Hydraulic System Replacement

Fleet Engineers warrants to the owner that if the hydraulic system fails within the first 12 months of service, Fleet Engineers will replace the hydraulic pump free of charge upon inspection. Inspections are made and pump failure determined by an authorized Save-A-Load representative. In the event your hydraulic pump needs inspection within the first 12 months of service, please contact our customer service department at 800-728-5623. You will be asked to provide the proof of service dates and the hydraulic pump serial number. For products subject to this warranty, you will be provided a Returned Goods Authorization (RGA) number and warranty service instructions. Upon inspection, Fleet Engineers will credit standard shipping costs on the return of a failed hydraulic system and a new hydraulic pump, including shipment. Purchaser is responsible for the costs of special shipping requests.

There will be a warranty service charge for replacement of hydraulic systems in service longer than one year. Please do not send back your worn out or damaged hydraulic system. The warranty services charge does not include the shipping or handling of hydraulic system replacement.

Fleet Engineers shall not be liable for any consequential or incidental damages including but not limited to claims for lost profits or business interruption. In no case shall damages hereunder exceed the purchase price of the load bar. Freight charges on any returned components to be prepaid by the customer to Fleet Engineers. There may be a labor charge plus return freight for customer repairable bars sent back for repair.

TERMS
Net 30 Days (on approved credit), Visa, MasterCard, Discover and American Express.

FREIGHT
F.O.B. Factory. All shipments are prepaid and billed on invoice unless a carrier is specified by customer and the customer provides their account number for their carrier.

CHANGES
Prices may change without notice. Improvements in products are ongoing and will be made without notice.

Hydraulic pumps with serial numbers greater than 1185827 may qualify for free replacement. This serial number is updated monthly based on date of manufacture.